eXXXTerminator Instruction Tutorial (PDF)
General eXXXTerminator Questions
Troubleshooting
Downloading and Updating
What eXXXTerminator does
Technical Support
Ordering, Licenses and Registration

General eXXXTerminator Questions

Q. What are the system requirements for eXXXTerminator?

A. eXXXTerminator will run on any relatively recent Windows machine:

• eXXXTerminator requires any x86 system running Win2000, WinXP (all versions including xp64*), Win2003 or Vista.  We recommend a 1GHz or faster AMD or Intel processor for optimal performance, however an older processor will still run the software at a lower speed.

• eXXXTerminator will run on Win98/WinME (Win9x).  Win9x based OSes, being over 8 years old, are not *officially* supported.  Future versions of eXXXTerminator may not function on these OSes, however old versions will not be disabled and will continue to operate.

• All versions of Windows must have Internet Explorer 4.0 or higher installed; it does NOT have to be your default browser.  Macintosh, Linux, FreeBSD, WINE Emulators etc are not supported.  Please do not inquire about the availability of products for these platforms.

UPGRADING: Be sure to take note of your license data available under Help, About so that you can activate the new version with ease.  Simply download the new version from this site to upgrade for free.

Q. Can I remove the eXXXTerminator icon from my desktop/start menu?

A. Yes.  You can opt not to install icons during installation.   If you've already installed with icons, you can drag them to the recycle bin and the software will remain installed.  You can then directly access the program file through explorer for increased security.  The program file can be determined by navigating to where you installed the software and looking for the "RunProgram" shortcut in the folder.

Q. Are there any known conflicts with other software?

A. We are not currently aware of any incompatibilities.  The eXXXTerminator software does not modify your system's core files in any way nor does it remain resident in memory.  If problems appear to be caused after eXXXTerminator is installed, the reason is an error on your system which caused the addition of new files to be corrupted or cause corruption.  Run a disk check to check for errors and close down background tasks before installing.  ALWAYS have a recent system backup when installing any new software.

Q. I've been spammed for eXXXTerminator or have experienced an invasive advertisement.

A. We have become aware of certain affiliates who have used unauthorized advertising methods which may be considered an invasion of privacy.  The ads and/or spam that you have received have NOT been authorized by eXXXTerminator.  You can rest assured that we will never advertise in this manner. If you see an ad for a eXXXTerminator product which has apparently taken information from your system, click HERE and tell us the URL of the reseller's web site.  In the case of spam, a copy of the email should be sent as well.  We will investigate your report and take appropriate action. 

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Troubleshooting eXXXTerminator

Q. I am having trouble installing eXXXTerminator or am receiving an error while trying to run it

A. This is almost always caused by a conflict with another program that you may have running on your system.  Other times, you just have way too many things running in the background and so not enough resources are left for eXXXTerminator to run properly. The procedures below will resolve most problems that you encounter:

Close down background tasks
Start by exiting any antivirus, firewall or other resource intensive programs that are running.  Try closing the programs sitting in your taskbar system tray.  You may want to try eXXXTerminator after you close each program to figure out the root of the problem.

Run in safe mode
1. Reboot your system and press F8 to bring up the Windows boot menu.
2. Select the option for Safe Mode.
3. Run eXXXTerminator as you normally would.
4. Reboot back to normal mode.

Run eXXXTerminator in its alternate mode
1. Start the program
2. Right click the vertical logo button on the right side of the main screen
3. In the debug menu that appears, deselect the "Enable new file engine" option.
4. Click OK and attempt to scan.

SPECIFIC ISSUES:

The installer will not install the product
If you get the message "Unable to execute file in the temporary directory. Setup aborted. Error 2:  The system cannot find the file specified", or other installation errors, this generally means that your drive is too full.  To free some space, try clearing your Temporary Internet Files by clicking IE's Tools menu, selecting "Internet Options" and then click the "Delete Files" button.  You may also wish to locate your temp folder in Explorer (normally C:\WINDOWS\TEMP on XP and 98) and delete the old files in it.  If installation continues to fail, please contact our support department detailing the problem and what you've tried.  We can send a no-installation-required zip file if necessary.

Errors on Windows XP systems
If you get an error message when you try to install or run eXXXTerminator on WindowsXP, try right-clicking on the executable file, choose "Run As", and then uncheck the box that says "Protect my computer and data from unauthorized program activity".

C:\xxxxxxxx\xxxxx.exe is not a valid Win32 application.
This means that your copy has become corrupted.  You can fix this error by uninstalling and then reinstalling using the same directions you received after you placed your order.

Q. My virus scanner says that eXXXTerminator is infected!

A. These are false positives issued because they are unable to decipher the encryption used on the eXXXTerminator files, so they mark them as potential viruses, usually issuing a generic name. We are unable to fix false positives given by 3rd party products, so you must contact the support/virus research department for your virus scanner so that they can correct it. Send them the EXE files in your eXXXTerminator folder if they request them (this does not include your license information so it's legal to do so).  Alternatively, we recommend Grisoft's AVG, an excellent virus scanner that has never issued false positives on our products.

Q. eXXXTerminator appears to hang up while pre-scanning or is listed as non-responsive

A. During the pre-scan stage, eXXXTerminator may appear to hang up and even be marked as an unresponsive application by Windows XP/2K.  This can occur if you have a slow system or lots of files on your drive.  The pre-scan process indexes the files on your drives and figures out which ones to scan.  Because of the large amount of calculations that occur, the application may temporarily be unresponsive, especially on slower systems.  You can ignore this and eventually the scan will proceed as normal.

Q. How do I uninstall eXXXTerminator?

A. To uninstall the software, go to Start, Programs, eXXXTerminator, Uninstall.  You can delete the uninstall icon from the start menu for increased security. You can also navigate to your eXXXTerminator folder via Windows explorer and double click the unins000.exe file.

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Downloading and Updating

Q. How do I download the software?

A. Here are step-by-step instructions for downloading and installation:

1. Read the product documentation.
2. Navigate to the download page on this web site.
3. Select "Save As" and navigate to or create an empty folder.
4. Wait until the download completes and close your browser.
5. Navigate to the folder that you saved the downloaded file in via My Computer.
6. Run the downloaded file and follow the onscreen instructions to install the software.
7. If you registered, follow the instructions for activation in the email sent afterwards.

Q. I download and install a new version, but the old version still remains.

A. This is the main reason for our recommendation to uninstall and completely remove any old versions before upgrading.  Here are step by step instructions for upgrading:

1. Take note of your Name/Serial combination in Help, About.
2. Close the program.
3. Completely uninstall the old version.
4. Use Windows Explorer to manually delete any remaining eXXXTerminator files, if any.
5. Download the new version of the software.
6. Install the new version.
7. Run the new version and enter your existing registration data.

Q. Can I download the software to a CD or Thumb Drive?

A. Yes, however be careful not to violate the license agreement displayed during installation. To place eXXXTerminator onto a CD, download the eXXXTerminator.EXE file to a temporary location on your system and then start your CD burning Software (Adaptec, Nero, WinonCD, etc).  Make a data disc, and place the eXXXTerminator.EXE on the disc.  Use "Disk At Once" to create a CD compatible with all systems.  To place the software on a USB Thumb Drive, simply select the appropriate drive letter when prompted to save the file during download.

Q. I get a message stating that the download file is corrupt

A. This may be caused by Internet congestion or problems with your ISP.  Please re-try your download at a different time.  We've also noticed that AOL users are the ones with most of the download corruption problems.  If you are unable to download the software successfully, email us using the information in the Technical Support section of this FAQ and we will send the software as an attachment.

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What eXXXTerminator does

Q. What is eXXXTerminator?

A. eXXXTerminator can be used to detect the presence of pornography on your machine.  These files may be placed there by unwanted popups, or other users of your machine.  This software will scan your entire disk and list files that may contain pornographic material based on keywords found within.  This is an inexact science and legit files may be found from time to time, however the software provides the ability to examine the files, and in the paid version, delete them automatically.

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Technical Support

Q. How do I contact eXXXTerminator?

Please follow these rules to receive a quick response:

• Include a descriptive subject line or your message may be filtered.
  
• Send your message to only the most appropriate address below. Sending your message to multiple addresses may result in your email being erased by our spam filter.
  
• Response time may be longer during weekends or holidays - do not send multiple copies of your message.
  

Q. Is there a technical support number I can call?

A. All technical support is handled via Email.

Q. My email was never answered!

A. A properly directed message with a valid subject line will be responded to as soon as possible.  If you sent an email and it has not been responded to within 24 hours, your message may not have reached its destination.  You can then re-send a new message with a different subject line.  Lastly, some people are using services which require email senders to reply to a second message with a code as an anti-spam tool.  You must configure this feature to accept responses from "kmcsonline.com", "kmcsonline.net" and "spycop.com" without this requirement.

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Ordering, Licenses & Registration

Q. How is the software shipped to me?

A. eXXXTerminator is distributed via the Internet as an electronic download (< 10 minutes @ 56k).  After purchasing the software, you will be given a download link and your registration information to unlock the software.  With this method of distribution, there is no shipping to wait or pay for.  Within minutes after ordering you can have the full version up and running!  NOTE: The graphical boxes shown on our site are only for graphical representation of the product and are not available.

Q. I ordered the software online but never got my serial number.

A. Some people are using services which require email senders to reply to a second message with a code as an anti-spam tool.  You must configure this feature to accept email from "regnow.com" without this requirement.  If you lost/didn't receive your serial number, you can contact us for assistance.

Q. How do I enter my registration information?

A. The registration procedure is as follows:
1. Start the trial version of the software
2. Select "I have already paid for this software"
3. Enter the name exactly as it appears in the email sent after ordering.
4. Enter the serial number (not the order number) exactly as it was sent.
5. Click Submit to accept the information.  The software will exit.
6. Start the software again and it will be fully functional.

Q. My serial number is not working!

A. Please keep in mind that your name is case sensitive, and spacing of the letters must be exact.  The serial number is a three part code clearly labeled as such in the email sent after you ordered.  The order number is NOT the same as the serial number.  We highly recommend that you copy and paste the registration information directly from the e-mail sent to you to ensure accuracy.  If you are sure that you are entering the correct information and the code is failing, please send an e-mail and we will send an automatic registration utility.

Q. Prices are listed differently at other sites

A. From time to time, our prices may change, especially when a product goes on sale.  Other web sites which list our software may not have the updated pricing information posted immediately and so the prices are incorrect at these other sites.  Additionally, we have no control over these other sites' decisions to post the retail price or the sale price.  The prices listed on this site, eXXXTerminator.com, are always the most up to date and are what will be in effect.  We reserve the right  to change the prices at any time.

Q.  I accidentally ordered twice

A.  Please contact us via e-mail and we will refund your duplicate order.  To prevent this from happening, do not click the submit order button more than once.  Depending on Internet conditions, the final order processing stage may take a few minutes to complete after clicking Submit.

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